Our Leadership Team

HSW is led by 3 Partners with diverse and extensive expertise and experience across a variety of industries including automotive, rail, aircraft, construction, utilities, manufacturing, petro-chemical, government and ministry of defence.

Chris Wellard, Managing Director

A results-oriented Programme Director and Business Executive with a proven track record of developing, leading and delivering strategic £multi-million Business Change and LEAN / Continuous Improvement initiatives to support business plan delivery and meet strategic objectives. Broad leadership experience with an emphasis on portfolio and programme management and recovery, organisational development and change management, people leadership; behavioural and culture change, and performance and process improvement. Over 34 years’ experience across various industries including 23 years exemplary service in the Royal Air Force.

Anton Hall, Director

An experienced, motivated and trusted Management Consultant with a proven track record of achievement in Programme Management, Business Transformation & Lean performance improvement initiatives. An accomplished manager & leader with exceptional commercial and contractual awareness, programme governance and stakeholder management, comfortable operating at all levels throughout an organisation.

Mark Salter, Director

An experienced Rail Professional and Management Consultant with proven delivery experience at all levels across Major Projects (Construction, new Rolling Stock, Signalling and Systems Integration, and TOC franchise bids), Business Change Programmes, Asset Management, Operations and HSQE, with over 20 years experience built up across London Underground, Network Rail, UK TOCs and also Consultancy work at government level in both Europe and Africa.  An experienced Programme Manager with a thorough understanding of contractual and commercial issues, often brought in to advise on how best to deliver works in complex live environments, and in recovering programmes to clients timescales and requirements.

Our Customers

Typically, HSW customers are large and medium sized, public and private sector organisations.  HSW prides itself on delivery, being able to delight others; we consider no job too small or too complex.

We are particularly experienced and hold vast knowledge of government departments, regulators, and transport and capital infrastructure projects.

HSW are often directly contracted to Private companies, Government departments & organisations or affiliated on joint-venture assignments with larger consultancies as niche providers of subject matter expertise.

Our Approach

At HSW we believe that the most important thing in everything we do is people; only by engaging and working closely and in partnership with our Client’s Leadership Team and Workforce will we be able to make a difference.  Throughout our 5-step approach people are key, you don’t want to be paying for expensive consultants forever, so we ensure that we coach and train your people during our engagement so that we can leave a lasting legacy.

Our 5-step approach considers 5 key areas:

Discover – Utilising tried and tested benchmarking, interview, and observational assessment techniques we are quickly able to identify current business performance and areas for improvement.  We can then agree and communicate a clear vision and strategy for delivery, and prepare the organisation for implementation.

Stabilise – Sometimes just ‘doing what we should be doing’ can have a massive impact on business performance.  Whether it’s through areas of poor performance identified through the discover phase or already known to the business, we can implement containment or rapid improvement activity to stabilise performance and give a firm footing for any future improvement activity.

Improve – Lean is often defined as ‘the relentless pursuit of the elimination of waste to enhance customer value’, where waste can include transportation, inventory, motion, waiting, over-production, over-processing, and defects.  Implementation of Lean principles, tools, and techniques to drive a culture of continuous improvement across your entire organisation can realise huge benefits to the business.

Transform – When small incremental change is insufficient for business improvement or turnaround a larger business change or transformation programme may be required.  From current state mapping, vision, strategy and target operating model setting, through creation of road maps and plans to delivery and implementation we can lead or support to ensure your programme is a success.

Sustain – In any organisation your people are your greatest asset.  Throughout our engagements a key deliverable is knowledge transfer – passing on our experience and expertise to your staff so that change or improvement is long lasting and will continue long after we have gone.  We can do this either through ‘on-the-job’ coaching or through our bespoke Lean Leadership and training courses which can be adapted to meet your needs.

Here are our standards of service that you can expect

Timeliness.  We recognise how important our client’s time is, so we will always attend meetings and assignments on time, and will be fully prepared

Ethics.  We will always treat clients with the utmost respect and always act in a professional manner

Integrity.  We will always respect client confidentiality; no client information will be shared with others unless permission is given.  We will happily sign non-disclosure agreements with all clients

Honesty.  We will always provide open, honest advice, even when the truth may be hard to hear

Collaboration.  We understand the benefits of collaboration with our clients, and will work relentlessly to become trusted partners and not just another supplier